What is the difference between good UX and bad UX? An explanation of the concept of quality during use and improvement measures.
Explaining practical know-how to enhance "quality of use" from the user's perspective, leading to increased satisfaction and reduced inquiries! [White paper available]
"Despite having rich features, customer satisfaction is surprisingly low." "There are many inquiries about how to use it." Behind such issues, there may be a lack of quality during use. This white paper clearly explains the essential "quality during use" for developing products and services with good UX, using concrete examples. Quality during use refers to the quality of the experiential value, such as ease of use and satisfaction, when users actually utilize the product or service. For example, important perspectives include: - Can be operated intuitively without confusion - Can achieve goals without stress - Can prevent risks from incorrect operations [Document Overview] ■Specific comparison of Bad UX / Good UX ■Five characteristics that constitute quality during use ■Benefits for both users and companies through UX improvement ■Concept of Human-Centered Design (HCD) ■Development system to achieve improvement in quality during use Our company supports user-centered product and service development through assistance from HCD-Net certified experts. Additionally, we also support human resource development and organizational building through experiential workshops. *For more details, please refer to the PDF download.
- Company：エスディーテック
- Price：Other
